Privacy Policy
Your privacy and the security of your medical information is our top priority.
Last updated: January 2024
Introduction
Dr. Shubham Chaudhari and our medical practice are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our practice.
Information we collect
Personal information
- Name, address, phone number, and email address
- Date of birth and emergency contact information
- Insurance information and payment details
- Appointment scheduling preferences
Medical information
- Medical history and current health conditions
- Medications and allergies
- Treatment records and surgical notes
- Test results and diagnostic information
- Communication records with healthcare providers
Website usage
- IP address and browser information
- Pages visited and time spent on our website
- Referral sources and search terms used
- Device information and operating system
How we use your information
Medical care
- Providing medical treatment and care
- Scheduling and managing appointments
- Coordinating with other healthcare providers
- Emergency medical situations
Administrative
- Processing insurance claims
- Billing and payment processing
- Quality improvement initiatives
- Legal and regulatory compliance
Communication
- Appointment reminders and confirmations
- Test results and follow-up care
- Health education and wellness information
- Practice updates and announcements
Website services
- Improving website functionality
- Personalising user experience
- Analysing website usage patterns
- Technical support and maintenance
Information sharing & disclosure
Important note
We do not sell, trade, or rent your personal or medical information to third parties. We only share information as necessary for your medical care or as required by law.
We may share your information with:
- Healthcare providersOther doctors, specialists, hospitals, and facilities involved in your care
- Insurance companiesFor claims processing and coverage verification
- Business associatesThird-party providers who assist with operations (billing, IT support)
- Legal requirementsWhen required by law, court orders, or regulatory authorities
- Emergency situationsTo protect your health and safety, or that of others
Data security
We implement comprehensive security measures to protect your personal and medical information:
Encryption
All data transmission and storage is encrypted using industry-standard protocols.
Access control
Strict access controls ensure only authorised personnel can access your information.
Monitoring
Continuous monitoring and regular security audits identify and address vulnerabilities.
Your rights
You have the right to:
- Access and review the personal and medical information we hold about you
- Request corrections to inaccurate or incomplete information
- Request a copy of your medical records
- Ask questions about how your information is used or shared
- Withdraw consent for non-essential communications at any time
- File a complaint if you believe your information has been mishandled
To exercise any of these rights, please contact us using the details below and we will respond within a reasonable timeframe.
Questions about your privacy?
If you have any questions or concerns about this policy or how your information is handled, please reach out directly.